Welcome to Story Bay, a UK-based online bookstore specialising in crime and mystery novels. These Terms and Conditions (“Terms”) govern your use of our website storybay.org, your purchases, and your interactions with our services. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before placing an order.
Story Bay is operated by a UK-registered business located at: 32 Ilchester Rd, Liverpool L16 3NQ, United Kingdom 📞 Phone: +44 077 3821 8933 📧 Email:[email protected]
1. Introduction
These Terms apply to all visitors, customers, and users of storybay.org. By using the website, you confirm that you are at least 18 years old or have permission from a parent or guardian to make purchases.
We reserve the right to update, modify, or replace any part of these Terms at any time. Continued use of the website after such changes constitutes your acceptance of the revised Terms.
2. Use of the Website
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site. You must not:
Use the website to commit fraud or any illegal activity;
Upload malicious code, viruses, or attempt to breach security features;
Reproduce, copy, or distribute any part of the website content without permission from Story Bay.
3. Products and Availability
Story Bay offers a curated selection of crime and mystery books, available in both physical and digital formats (where applicable).
We make every effort to display accurate information, including prices, availability, and descriptions. However, we cannot guarantee that all details are completely error-free. In the event of an error, we reserve the right to correct it and contact you before proceeding with or cancelling your order.
4. Pricing and Payment
All prices are listed in British Pounds Sterling (GBP) and include applicable UK VAT, unless stated otherwise.
We accept major payment methods including credit/debit cards and secure online payment gateways.
Payment must be made in full before dispatch.
We do not store full card details; all transactions are processed securely through our payment partners.
Prices and offers may change without prior notice.
5. Order Processing and Confirmation
Once you place an order, you will receive an email confirmation acknowledging receipt. This does not mean that your order has been accepted.
An order becomes binding only when we:
Accept your payment;
Dispatch the item(s); or
Confirm availability and shipping details.
We reserve the right to refuse or cancel any order at our discretion, including cases of suspected fraud, stock unavailability, or pricing errors.
6. Shipping and Delivery
Story Bay delivers across the United Kingdom and internationally (where available).
Delivery times vary based on location and stock status.
Estimated delivery dates are provided at checkout but are not guaranteed.
You are responsible for providing accurate shipping information. Story Bay is not liable for delays or losses resulting from incorrect addresses.
For more details, please refer to our Shipping Policy (available on our website).
7. Returns and Refunds
We want you to enjoy every book you order. If you receive a damaged or incorrect item, please contact us within 14 days of receipt.
Our Refund Policy outlines the full process for returns, exchanges, and refunds. Please review it before making a purchase.
To initiate a return, contact our support team at [email protected] with your order details.
8. Intellectual Property
All content on storybay.org, including text, images, graphics, logos, product descriptions, and digital media, is the intellectual property of Story Bay or its licensors.
You may not copy, modify, distribute, or use any materials for commercial purposes without prior written consent from Story Bay.
9. Limitation of Liability
To the maximum extent permitted by UK law:
Story Bay shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products.
Our total liability for any claim related to your purchase shall not exceed the total amount paid for that specific order.
We do not guarantee that our website will always be error-free, uninterrupted, or virus-free.
10. Privacy and Data Protection
We are committed to protecting your privacy in accordance with the UK GDPR and Data Protection Act 2018.
Your personal information is collected and processed only to fulfil orders, provide customer support, and improve our services. For full details, please read our Privacy Policy available on our website.
11. Third-Party Services
Our website may include links to external sites or services operated by third parties. Story Bay is not responsible for the content, privacy practices, or terms of those external websites.
You access such third-party links at your own risk.
12. Termination
We reserve the right to terminate or suspend your access to storybay.org if you breach these Terms or engage in any behaviour that could harm our reputation, customers, or systems.
Upon termination, any outstanding obligations or rights shall survive, including limitations of liability and intellectual property clauses.
13. Governing Law
These Terms and any related disputes shall be governed and interpreted in accordance with the laws of England and Wales.
Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
